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Family Coach and Site Coordinator

Position:                            Family Coach and Site Coordinator

Reports to:                         Family Center Manager

Status:                               Full-Time, Non-exempt

Position Summary:         Provide in-home family coaching, case management, advocacy, and support to families living in at-risk circumstances, and also provide prevention and intervention support services to prevent out-of-home placement. This position is based out of one of our school based sites, being the site coordinator helping maintain partnership's and collaboration's while making sure the center is running smoothly. 

Neighborhood House has supported families in times of transition or need from more than 50 cultural and ethnic populations, drawing people from diverse communities in St. Paul and beyond.  This position is an excellent opportunity to join a community-based organization with a passion and commitment to help families move from “surviving” to “thriving”.


  1. Direct Service
  2. Provide on-going, culturally responsive family support services based on participant need and on program requirements
  3. Conduct holistic assessments to identify participants’ needs, challenges, opportunities, and goals
  4. Work collaboratively with program participants and partnering agencies to develop achievable family goals and individualized support plans
  5. Help families identify and implement strength-based strategies and practices to achieve family goals
  6. Assist families in accessing community resources and navigating systems
  7. Complete MNSure and SOAR certification; help participants navigate Bridging and MNSure process
  8. Serve as mandated reporter for any child protection issues that may arise


  1. Coordinate family coaching referrals from Ramsey County for the Family Center using a team approach and engaging other neighborhood services as needed, length of time of case management cases are about 6 months
  2. Build and maintain community network of providers and services to support participants’ goals
  3. Facilitate meetings, groups and trainings
  4. Data and Evaluation
  5. Complete Client Track database training
  6. Collect and enter all required data in accordance with agency and funding requirements
  7. Maintain accurate and comprehensive participant files
  8. Complete and submit reports for participant record and billing systems
  9. Implement program evaluation tools and track progress using relevant database(s)
  10. Maintain confidentiality of program participants in accordance with data privacy laws, standards and policy
  11. Prepare or assist with preparation of program reports as instructed by funding agreements and supervisor


  1. Participate in observation and feedback process
  2. Maintain professional communication with staff, volunteers, interns, participants, and partners 
  3. Perform all work in accordance with Neighborhood House policies, procedures, and norms
  4. Attend and participate in departmental, agency and external meetings, trainings, committees and events as required
  5. Other duties as assigned


  1. Bachelor’s degree in social work or related field, or equivalent related experiences; social worker licensure a plus
  2. Working knowledge of family systems, parenting, child development, housing insecurity and homelessness, and community resources
  3. Excellent interpersonal, verbal and written communication skills in English
  4. Proficiency in language(s) other than English preferred
  5. Working knowledge of immigrant/refugee trends and needs, self-sufficiency issues and community resources
  6. Working knowledge of racial equity and social justice issues relevant to the communities we serve
  7. Committed to working both independently and as part of a team
  8. Proficient in Microsoft Office programs
  9. Must have a driver’s license, a clean driving record, and ability to drive agency vehicles
  10. Must be able to work some evenings and weekends as required
  11. Must be able to safely lift a minimum of 30 pounds
  12. Demonstrated ability to:
  • Work and communicate effectively with people of diverse ethnic, economic, racial and cultural backgrounds
  • Work independently with diverse populations who often encounter complex issues and numerous barriers to maintaining stable housing
  • Establish and maintain positive, effective, and professional working relationships
  • Maintain personal and professional boundaries
  • Manage tasks and move projects to completion by deadlines


Neighborhood House is committed to attracting and retaining employees with varying identities and backgrounds.  

The Neighborhood House provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, gender expression or any other status protected by law.

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