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Housing Program Administrator

Position Title:                   Housing Program Administrator

Reports to:                         Family Center Manager

Status:                                  Non-Exempt

Position Summary:         The Housing Program Administrator, together with Program Manager and Director, facilitates the agency’s State Housing Voucher programs. This position works independently to maintain the HMIS database. The core function of this position is to support families from diverse populations that have complex issues and often numerous barriers to sustaining housing.

Accountabilities:

  1. Direct Service
  2. Assist families in completing and implementing housing plan goals
  3. Work with families to resolve lease and/or maintenance problems
  4. Perform Housing Quality Inspections annually and as needed

Program Administration

  1. Manage the day-to-day operations of the State Housing Voucher programs across multiple locations
  2. In collaboration with Program Manager, ensure service delivery and outcome compliance with all contracts and grants for State Housing Voucher programs
  3. Implement and manage State Housing Voucher programs, including all related files, budget workbooks, etc.
  4. Develop ongoing relationships with landlords and landlord associations, working with them on increasing program involvement and making their housing units available to participant families
  5. Assist Program Manager with budget and program preparation, reporting and monitoring
  6. Review files monthly and ensure data collection/maintenance is in accordance with policies and data privacy standards

Partnership and Collaboration   

  1. Work collaboratively with other agency programs, community agencies, schools, and organizations to enhance services and programs and to empower families
  2. Build and maintain strategic relationships with landlords
  3. Provides contact with landlords in support of tenants and resolution of issues
  4. Provide information and technical support to landlords regarding financial assistance for housing standards improvement
  5. Attend monthly landlord and community police meetings
  6. Represent the agency and program through meetings and collaborations with the greater community

Data and Evaluation

  1. Complete Client Track and HMIS database training
  2. Maintain HMIS database
  3. Collect and enter all required data in accordance with agency and funding requirements
  4. Implement program evaluation tools and track progress using relevant database(s)
  5. Maintain confidentiality of program participants in accordance with data privacy laws, standards and policy
  6. Prepare or assist with preparation of program reports as instructed by funding agreements and supervisor

Communication

  1. Participate in observation and feedback process
  2. Maintain professional communication with staff, volunteers, interns, participants, and partners 
  3. Perform all work in accordance with Neighborhood House policies, procedures, and norms
  4. Attend and participate in departmental, agency and external meetings, trainings, committees and events as required
  5. Other duties as assigned

Qualifications:

  • Bachelor’s degree in human services or related field and two years of experience; or four years of related work experience
  • Must pass Certified Housing Quality Standard Inspector test, Counselor I Mortgage Foreclosure training
  • Knowledge of housing programs and city regulations including housing laws, mortgage and foreclosure process, and tenant/landlord laws; Knowledge of Saint Paul neighborhoods a plus
  • Knowledge of community development, community organizing and social services preferred
  • Ability to work in school, home, and community settings
  • Demonstrated ability to establish and maintain positive, effective and professional working relationships
  • Demonstrated ability to set appropriate limits on personal and professional boundaries
  • Excellent interpersonal, verbal and written communication skills in English
  • Proficiency in language(s) other than English preferred
  • Demonstrated ability to work and communicate effectively with people of diverse ethnic, economic, racial and cultural backgrounds
  • Working knowledge of racial equity and social justice issues relevant to the communities we serve
  • Working knowledge of immigrant/refugee trends and needs, self-sufficiency issues and community resources
  • Strong time management skills with demonstrated ability to manage tasks, projects, and priorities
  • Demonstrated ability to move projects to completion by deadlines
  • Committed to working both independently and as part of a team
  • Proficient in Microsoft Office programs
  • Must have a driver’s license, a clean driving record, and ability to drive agency vehicles
  • Must be able to work some evenings and weekends as required
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