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Database Coordinator

Want a rewarding career that empowers you to think outside the box to truly help others? Do you thrive in challenging environments? This is the role for you!

The Client Track Database Administrator manages the ClientTrack database, trains staff on use, and generates queries and reports. The ideal candidate will have 1-2 years of experience in data management, be a process thinker, a team player and have strong communication skills. The Database Administrator works with several individuals across the organization and with Metropolitan Alliance of Connected Communities (MACC) staff.  

This position will work 20 hours per week at Neighborhood House’s Wellstone location.

Accountabilities:

First Point of Contact for Staff and Agency Liaison

  • Respond to staff inquiries and needs related to ClientTrack
  • Relay needs and issues to Metropolitan Alliance of Connected Communities (MACC) staff and track resolution of requests
  • Ensure communication from MACC is shared with appropriate staff

Training & Coaching

  • Develop materials for and train staff on entering data into Client Track  
  • Coach staff on how to use ClientTrack  

Database Management and Data Quality

  • Help guard against database security risk
  • Complete regular data audits, communicate results and help improve data quality
  • Manage ClientTrack user accounts, including passwords as well as active and inactive status

Reporting and Database Development

  • Create and generate queries and data reports in ClientTrack and Excel
  • Maintain the monthly program dashboard in Excel
  • Manage projects related to the agency’s ClientTrack database build and functionality
  • Help ensure the agency’s processes to collect data is clear and meets evaluation and data requirements

Other duties as assigned

Qualifications:

Minimum Qualifications

  • At least 1-2 years of experience in one of the following areas: database coordinator/administration or program manager with responsibility overseeing data entry, training of staff in the database, developing queries, and running reports for your program, preferably with a ClientTrack database 
  • Strong understanding of database organization and query development
  • Experience manipulating data in Microsoft Excel
  • Ability to work both independently and as part of a team
  • Associates degree or equivalent, 4-year degree preferred
  • Strong communication skills
  • Demonstrated ability to work and communicate effectively with people of culturally diverse backgrounds
  • Some experience working with large data sets
  • Some experience managing projects, processes or programs

Preferred Qualifications:

  • One or more years of experience as a ClientTrack Database Administrator at a nonprofit agency
  • Advance skills in using Microsoft Excel
  • Work experience leading projects from start to finish with a cross-functional team
  • Experience with analyzing data and data trends
  • Education or experience with program evaluation and outcomes
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