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Volunteer Engagement Specialist

Volunteer Engagement Specialist

Position Title:          Volunteer Engagement Specialist

Reports To:              Director of Development and Communications

Status:                      Exempt

Compensation:        $40,000/year

Neighborhood House believes that communities and neighborhoods thrive when families have the opportunity to build safe, stable, and rewarding lives. That is why, for 123 years, Neighborhood House has been working alongside families to ensure that they have access to food and housing for their basic needs and education opportunities to help them achieve their dreams and goals.

Neighborhood House is a certified Service Enterprise organization. Last year, 1,200 volunteers contributed nearly 25,000 hours to our organization, providing meaningful support of families in a variety of roles. Of these volunteers, 32% have an ongoing volunteer relationship with Neighborhood House.

Today, Neighborhood House has big dreams and we need help to achieve them. Our organization is ready for the next step in volunteer engagement. We are looking to connect new volunteers to our work, enhance existing volunteers’ contributions & experiences and build relationships with other organizations to address needs in the community. We are also looking to implement a new volunteer model of deep engagement and relationship-building that supports families on their journey to achieving their self-determined goals and aspirations. This position will work closely with the Director of Development & Communications and the Director of Programs to make this new approach to volunteering a reality.

The Volunteer Engagement Specialist will be a member of our Development & Communications team. Neighborhood House has a staff of nearly 70 people, nine of them in our Development & Communications department. We are a team of dedicated professionals who are passionate about our work and the families and neighborhoods we serve. We like to roll up our sleeves and collaborate in our attempt to solve big problems. We believe that innovation and risk lead to learning and success.

Who We Are Looking For:

You care deeply about our community and the families who participate in programs at Neighborhood House, holding them in the center of all that you do. You are knowledgeable of and skilled in using equity as a process and an outcome of your work to disrupt systemic social patterns that make it difficult for families to succeed. You have a strong affinity for Neighborhood House’s strategic framework and are not only prepared, but excited to achieve this vision for and with our community.

Responsibilities Overview:

  • Develop and implement a family-centered volunteer program that allows the families we work with to determine their needs to achieve their goals and aspiration.
  • Collaborate effectively across the organization to identify program needs and develop volunteer engagement opportunities that serve the mission
  • Promote volunteer opportunities at Neighborhood House to diverse audiences through a variety of communications and events
  • Maintain Service Enterprise certification through action steps and ensure best practices for volunteer engagement
  • Enlarge the circle of volunteers, including individual, group, and corporate volunteers, by conducting outreach and building relationships with diverse groups.
  • Manage and evaluate volunteer onboarding and develop ongoing training opportunities that include a wide variety of topics
  • Support program staff coordinators of volunteers with their volunteer management duties (on-boarding, supervision, recognition, evaluation) through training, planning sessions, and other support functions.
  • Oversee and manage volunteer data in our Volgistics database and provide analytic reports that deepen understanding of volunteer impact

Skills and Experiences of the Ideal Candidate:


Volunteer Engagement

  • Possesses a high degree of creativity for developing and implementing new approaches to volunteering
  • 3 years volunteer management experience
  • Demonstrates an ability to work and communicate effectively with people of culturally diverse backgrounds.
  • Strong communication skills, including written, verbal, and active listening
  • Volunteer database management experience
  • Ability and willingness to work in a complex, collaborative, consensus-driven environment
  • Proven ability to provide strategic direction related to establishing a compelling vision for volunteer programs at Neighborhood House.
  • A commitment to a workplace that values and respects differences of race, ethnicity, age, gender, gender identity and expression, sexual orientation, religion, ability, and socio-economic circumstances; willingness to model intercultural competence.
  • Project management and organization skills; ability to manage multiple projects with attention to detail
  • Ability to work independently and as part of a team; comfortable working in an office environment and offsite.
  • Commitment to continued professional development to strengthen capacity to work through an equity lens for social justice.
  • Personal living/lived experience of systemic inequity/oppression.

Preferred Qualifications:

  • CVA credential preferred
  • Previous supervisor experience preferred.
  • Volgistics experience preferred
  • Proficiency in a language other than English, bi-lingual and bi-cultural skills strongly preferred.
  • Experience working for a human services non-profit preferred.


Neighborhood House is committed to attracting and retaining employees with varying identities and backgrounds.  

The Neighborhood House provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, gender expression or any other status protected by law.

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